GLOBAL TRAVEL GUIDE
Last updated: October 24, 2026
If you are not satisfied with your first purchase of a monthly membership, yearly membership or 45-Day Pass, submit a refund request within 14 days of the payment. We refund the full purchase price to the original payment method. This guarantee applies once per customer.
You can cancel a monthly or yearly subscription at any time from your account. Cancellation stops future renewals; access continues until the end of the current paid period. Cancellation alone does not refund a charge already paid.
We aim to remind subscribers before renewal. If a renewal charge was unexpected and the membership has not been materially used after renewal, contact us within 14 days and we may refund it at our discretion. If the renewed period has been substantially used, the renewal is non-refundable, but you can cancel future renewals.
The 45-Day Pass is a one-time purchase and does not renew. It is covered by the first-purchase 14-day full refund guarantee. If a refund is issued, the pass and membership access end immediately.
We will review duplicate charges, unauthorized transactions, and payments where access was not delivered or a material technical failure prevented use. Contact us with the order ID and details. Approved refunds are returned in full.
We may decline a refund if there is evidence of abuse, repeated refunds, chargeback fraud or violation of the Terms of Service, except where mandatory consumer law requires otherwise.
Sign in, open Account → Order History, and choose “Request refund” on the eligible order. You can track the status from the same page. If you cannot access your account, email [email protected] with your account email and order ID. We aim to respond within two business days. Approved refunds are returned in full to the original payment method, usually within 5–10 business days.